Our Team

POSITION: Territory Sales Representative

DEPARTMENT: Sales

CLASSIFICATION: Exempt, Full-Time

SUMMARY:

General Responsibilities:

The Territory Sales Representative will be responsible for helping grow the Residential and Light Commercial (RLC) customer base in the designated market. This position will build long term relationships with customers, accounts, and manufacturers across all organization levels and functions. The Territory Sales Representative will also educate and promote BCS product lines and offerings to aid the growth of product distribution from BCS Parts to customers.

Reports to: Sales Manager

Direct Reports: None

Direction:

Minimal supervision.

MAJOR RESPONSIBILITIES:

80% build relationships, educate, and promote products by using sales strategy and execution methods

• Build and drive demand for Residential and Light Commercial (RLC) products and expand BCS’ market by collaborating with the sales team to develop a strategy and marketing programs for your territory.
• Responsible for outside sales calls to ensure personal and departmental sales goals are achieved.
• Continually seek opportunities to nurture relationships by increasing the happiness of client base and identifying target accounts within residential and light commercial HVAC market.
• Creatively educates mechanical contractors, dealers, and end-users on the value proposition and benefits of BCS product lines.
• Consistent effort toward achievement of Business Activity Metrics that drive sales performance and effectiveness.
• Champions effort to move an increasing number of customers into the LG excellence program.
• Offer cutting-edge solutions that meet the customer's needs based on their technical specifications and individual requirements.
• Manage and coordinate the quotation process and generates proposals.
• Engage in Trade Shows, Product Launches, Vendor Activities, and other industry events to maximize connectedness to the market and customer base.
• Works with Parts Team in the development of strategic short and long-range sales objectives.
• Responsible for achieving sales objectives regarding market share and growth goals.
• Responsible for keeping alignment of external market conditions and internal requirements related to the Parts department with the objective of driving top-line revenues.
• Logs all customer and sales activity in Sugar (CRM).

20% training and development

• Attend required sales training development.
• Is actively engaged in obtaining supplemental industry training and where applicable.
• Works with Parts Manager in coordinating and facilitating development and skills.
• Studies literature and attends seminars to keep current in products, processes and materials.

QUALIFICATIONS:

Education

• A Bachelor’s degree in business, engineering, or another technical field of study, or equivalent work experience preferred.

Skills and Experience

• Minimum five years of technical outside sales experience, required.
• Knowledge of HVAC equipment, preferred.
• Knowledge of the electrical business (industrial/automation) and/or its distribution channels.
• Experience working with independent sales rep organizations, preferred.
• Skilled at customer needs assessment and development of sales proposals.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Strong math skills
• Excellent oral and written communication skills.
• Excellent time management and organizational skills.
• Strong problem-solving ability.
• Proficient in Microsoft Office.
• Certificates, Licenses, Registrations

• Valid driver license for daily responsibilities of calling on customers.

Other Requirements

• Requires travel up to 50% annually, mostly within the BCS territory.
• Requires some evening and weekend work.

Training and Development:

• Completes training as required.

POSITION: Mechanical Service Technician II

DEPARTMENT: Operations

CLASSIFICATION: Non-exempt

SUMMARY:

General Responsibilities:

The Mechanical Service Technician handles job start-up, checkout, and troubleshooting for systems and service installed jobs. This position performs mechanical related duties, including service agreement tasks and handling emergency calls as directed.

Reports to: MSD Team Lead

Direct reports: None

Direction:

Minimal supervision.

Requires self-motivation.

Provides guidance to outside contractors and limited direction to other specialists.

MAJOR RESPONSIBILITIES:

60% Performs mechanical system inspections, service, and troubleshooting.

• Performs mechanical inspections of boilers, chillers, pumps, etc.,
• Completes final critical adjustments and calibration on mechanical / control equipment following owner’s manual instructions.
• Informs supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings during the assignment
• Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
• Performs wiring checkout and assists in automation systems start-ups.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Performs service agreement tasks as directed. Handles emergency service calls on-site or on-line as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action.
• Disconnects and dismantles instruments as necessary and corrects trouble or defects by adjusting, repairing, or replacing parts or units.
• Must be able to recognize safety hazards and understand how to safely overcome them without causing harm to yourself or others.
• Understand the safety rules and regulations outlined in the BCS safety manual.

20% provides customer service by responding to service calls to build and maintain customer relationships.

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions.
• Presents a professional image of Building Controls and Services when speaking to customers (all levels).

20% provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Trains and develops other Specialists on Systems, equipment, and company policies and procedures.
• Trains customers on systems prior to job turnover.

QUALIFICATIONS:

Education

• Associate degree or equivalent from two-year. College or technical school or equivalent combination of education and experience.

Skills and Experience

• Minimum five years of experience in an HVAC capacity.
• Minimum five years of experience in a mechanical capacity.
• Minimum five years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Exemplifies company core values: Ambitiously Curious, Always Want the Best and Whatever it Takes
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and create and interpret graphs.
• Strong problem-solving ability.
• Preventative Maintenance.
• Universal Diagnostic.
• Parts Changer.
• Field Modifications.
• Able to lead projects/jobs.
• Capable of reading and understanding blueprints.
• Unit Startup Knowledge including VAV’s.
• Split System Knowledge.
• VFD Proficient.
• RTU Knowledge.
• Mini Split Knowledge.
• Water Source Heat Pump Knowledge.
• Duct System Knowledge.
• LG Proficient.
• AAON Proficient.
• DOAS/MUA Knowledge.
• CRAC Knowledge.
• Boiler Basic Knowledge.
• Chiller Basic Knowledge.

Certificates, Licenses, Registrations

• Valid driver license
• Block journeyman or master mechanical license
• EPA universal refrigeration handling certificate

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays
• Training and development:

Training and Development:

• Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.

POSITION: Controls Service Technician III

DEPARTMENT: Service

CLASSIFICATION: Non-exempt

SUMMARY:

General Responsibilities:

The Controls Service Technician III handles job start-up, checkout, and troubleshooting for systems and service installed jobs. 

Performs control service-related duties, including service agreement tasks and handles emergency calls as directed.

Reports to: MSD Team Lead

Direct reports: None

Direction:

Minimal supervision.

Requires self-motivation.

MAJOR RESPONSIBILITIES:

60% Performs controls system inspections, service, and troubleshooting.

• Captures all documents required to enable a functioning system, including product licensing, firmware, server, and controller level databases.
• Loads programs to enable a functioning system including product licenses, firmware updates, panel programming, graphics, setting IP addresses, setting jumpers on all hardware, and accurately applying labels to all materials.
• Troubleshoot network, software, and hosted-system malfunctions.
• Collaborate with other team members to develop and share technical solutions.
• Stay current with building technology product documentation and communicate updates to Field Technicians and Specialists.
• Maintain technical expertise on products, tools, and gateways through continuing education initiatives.
• Coach Field Technicians on company systems and service offerings.
• Provide internal/external technical assistance and support on latest company products.
• Perform product demonstrations and communicate design strategies to customers.
• Performs migrations from P2 to BACnet.
• Provide customer training as needed.
• Startup and commission new HVAC DDC BACnet/IP control systems within estimate on new construction sites as well as existing retrofit sites, with the ability to perform with no guidance.
• Document progress and status of startup and commissioning in the point checkout sheet including notes and update project manager, customer, or account executive as needed.
• Update Submittals/red lines/as-builts at the completion of the project.
• Tests hardware loaded with software to ensure expected results, including I/O level testing, alarm messaging functioning as expected, and all system integrations.
• Setup, configuration, calibration, and troubleshooting of controls equipment.
• Performs wiring checkout and assists in automation system startups.
• Exhibit knowledge of complex programming strategies and principles.
• Ensures customer expectations are met and resolves customer issues in a timely and professional manner.
• Provides input and feedback to Team Lead and/or Manager.
• Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.
• On-call rotation.
• Completes written workorder notes and customer signature prior to leaving the customer site.

20% Provides customer service by responding to service calls to build and maintain customer relationships.

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions.
• Exhibit BCS Core Values.

20% Provides technical assistance and training as needed.

• Delivers technical support to end users and other teammates when applicable.

QUALIFICATIONS:

Education

• Associate degree or equivalent from two-year. College or technical school or equivalent combination of education and experience.

Skills and Experience

• Experience in installing or servicing electronic control systems; 6+ years preferred.
• Microsoft, Cisco, EIT, ASHRE, NICET, or CISSP certifications are a plus.
• Understanding of the design of large, standard jobs and the role that tools, products, and practices play in that design.
• Strong knowledge of industry engineering fundamentals and business operations.
• Experience installing and servicing electronic control or HVAC equipment.
• Proven electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skills.
• Ability to read and understand design and construction documents
• Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions
• Must be able to differentiate types/colors of wire
• Must be able to use hand tools, laptop, email, smartphone, and tablet
• Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Ability to work in a team environment providing dedicated support to our customers
• Proficient in Microsoft Office (Word, Excel, and Outlook)
• Good verbal and written communication skills in English
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
• Minimum two years of experience in a mechanical capacity.
• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and create and interpret graphs.
• Strong problem-solving ability.
• Certificates, Licenses, Registrations

Training and Development:

• Technical school certificate, not required but preferred

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and development:

• Completes training as required

Physical Requirements

• Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting, or twisting. 
• Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis. 
• Must be able to talk and listen to others. 
• Frequent use of manual dexterity and visualization of a computer screen throughout the day. 
• Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

This position may regularly work in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity.

Position may also be at risk of electrical shock. Occasional exposure to toxic or caustic fumes or chemicals. Noise levels range from moderate to very loud.

Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions.

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

POSITION: Controls Team Lead

DEPARTMENT: Operations

CLASSIFICATION: Exempt

SUMMARY:

General Responsibilities:

The Controls Team Lead is responsible for tracking the status of numerous large/complex projects simultaneously, which may include coordination with the Sales department and other BCS departments.

Reports to: Controls Engineering Manager

Receives input from: Sales and Operations Departments

Direct reports: Controls Engineers, Controls Engineer Interns

Direction:

• Minimal supervision
• Coordinates the work of outside contractors and factories. Responsible for internal coordination and status of existing projects.
• Manages the coordination of work with Sales, Service, and the HVAC department for a smooth and seamless project delivery.

MAJOR RESPONSIBILITIES:

50% Plans, organizes, directs, and controls all cost of controls activities on large and/or complex projects.

• Understands external customer expectations.
• Tracks project results and delivers on project commitments according to budget, schedule, and scope.
• Manages project performance according to the estimate.
• Prepares and implements project installation plans and procedures.
• Maintains proper job records for both internal and external use.
• Consistently communicates job progress with the HVAC division, customers and other BCS departments.
• Serves as central point of contact for controls specific projects between the sales engineer, service MSD, outside contractors, and installation team.
• Maintains construction schedule, including modifications, and coordinates task scheduling with other trades.
• Conducts project close out to include handoff of project to service department and updating contract information.
• Maintains and strengthens relationships with associated vendors.
• Lead, manage and coach team members. Provides clear expectations, accountability, and direction. Implements discipline and termination procedures when needed.
• Ensures direct reports are adhering to company policy and furthering company culture in a positive direction.

25% Monitors job status and controls job costs.

• Set timelines/weekly schedule for team members and assist in prioritizing their HLAs (High Leverage Activities)
• Monitors financial, contract management and other management reports and tools to define project problems and remedy same; all to assure project profitability.
• Verifies accuracy of parts and order/delivery timeline for team assigned projects.
• Analyzes team performance and determine areas of potential cost reduction, program improvement, policy change, and increased efficiency.
• Advises department director on employment issues including safety, security, employee relations, scheduling, training, etc.
• Completes all month and year-end accounting reports. Verifies billings are correct and alerts Operations Director of cost and labor over runs on team assigned projects. Makes recommendations and implements solutions related to problems.
• Coordinates billing with Accounting.
• 25% Ensures quality assurance program to continuously improve customer satisfaction.
• Ensures a high level of customer service and proactive communication is upheld with internal and external customers.
• Routinely visit job sites to ensure quality installation.
• Completes piping inspections.
• Maintains regular communication with the contractor to ensure customer satisfaction on projects via bi-weekly equipment status report, phone calls and feedback.
• Regularly attend customer and networking events.
• Actively works to strengthen relationships and promote BCS.

QUALIFICATIONS:

Education

• Bachelor’s degree in Engineering, Engineering Technology, Construction Management or related field, preferred. Skills and Experience

• Minimum two years of experience in construction management or related field preferred.
• Knowledge of engineering fundamentals and HVAC controls concepts and operations.
• An understanding of job cost reports and the ability to apply these to cost containment in handling of large projects.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and interpret graphs.
• Ability to build rapport and strengthen relationships with new and existing customers.
• Strong problem-solving ability.
• Ability to evaluate urgency of situation and prioritize tasks.
• Organized with an attention to detail.

Certificates, Licenses, Registrations

• Valid driver license

Other Requirements

• May require evening or weekend work.
• Requires travel to and from job sites, some may be out of town
• Requires occasional overnight stays.

Training and Development:

• Studies literature and attends seminars to keep current on products, processes and materials.

POSITION: Sales Engineer

DEPARTMENT: Sales

CLASSIFICATION: Exempt

SUMMARY:

General Responsibilities:

The Sales Engineer is responsible for promoting, estimating, and bidding various projects related to HVAC equipment and DDC Controls Systems. This position focuses all sales related efforts on building relationships with mechanical engineers and contractors.

Reports to: Sales Team Lead

Direct reports: None

Direction:

• Minimal supervision.

Major Responsibilities:

30% Promotes HVAC equipment and DDC controls systems to mechanical engineers and contractors.

• Assists mechanical engineers and contractors with problems involving the use of equipment and services and recommends suitable resolutions according to their needs.
• Effectively communicates solutions utilizing product lines and development of presentations, webinars, and lunch and learns.
• Prepares and delivers technical presentations explaining products and services to customers and prospective customers.
• Arranges for demonstrations or trial installations of equipment.
• Works closely with the Sales Account Executive to promote additional HVAC products, including grills, registers, diffusers, VAV boxes, etc.
• Handles various calls and inquiries from engineers and contractors.
• Attends trades shows or conventions to promote products.

30% prepares proposals and bids for HVAC equipment and DDC controls products

• Reviews upcoming projects and keeps up to date with the plans, addendums and bid dates for projects.
• Develops sales proposals, specifications, estimates, and presentations.
• Performs layouts with engineers and contractors as directed.
• Prepares quotes for new products or services.
• Negotiates prices or terms of sale.
• Follows up with engineers and contractors on bids.
• Prepares formal submittals containing schematics, descriptions and technical information for use and approval by owner’s representative.
• Assists project management and support staff in coordinating orders with engineers and contractors.
• Prices change orders as necessary.
• Assists project management in following up on freight/warranty claims.

20% builds and maintains customer, prospect and other relationships

• Meets regularly with mechanical engineers and contractors to build relationships and prospects for new business leads.
• Identifies and maintains prospect list.
• Participates in various civic and professional organizations to network and build relationships.
• Supports and improves customer relationship management programs and procedures.
• Solicits feedback from key customers regarding service.
• Visits project sites and job meetings as required.
• Maintains and strengthens relationships with manufacturers.
• Responds to customer inquiries and resolves difficult and sensitive issues.
• Maintains customer records, using designated computer and electronic systems and media.

20% works in conjunction with sales team to coordinate sales and business development activities.

• Participates in sales team meetings.
• Shares opportunities and information with relevant team members.
• Collaborates with the sales team to understand and promote other company products and services.
• Recommends process improvements as identified.

QUALIFICATIONS:

Education

• Bachelor’s degree in Engineering, Engineering Technology or related field.

Skills and Experience

• Minimum five years of experience in engineering systems or related field.
• Minimum two years in HVAC equipment sales.
• Exemplifies company core values: Ambitiously Curious, Always Want the Best and Whatever it Takes
• Strong knowledge of engineering fundamentals and HVAC concepts and operations.
• Ability to read and interpret documents such as plans, safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and interpret graphs.
• Ability to build rapport and strengthen relationships with new and existing customers.
• Strong problem-solving ability.
• Ability to evaluate urgency of situation and prioritize tasks.
• Highly organized with an attention to detail.

Certificates, Licenses, Registrations

• Valid driver license

Other Requirements

• Requires occasional evening and / or weekend work
• Requires travel to and from job sites and factories, many out of town
• Requires occasional overnight stays

Training and Development:

• Studies literature and attends seminars to keep current in products, processes, and materials. Must be familiar with competitor’s product lines and how our products meet or exceed specifications.

POSITION: Account Sales Executive

DEPARTMENT: Sales

CLASSIFICATION: Exempt

SUMMARY:

General Responsibilities:

The Account Sales Executive is responsible for independently managing and growing account base and achieving growth and gross margin projections through both individual and team sales efforts. Develops, recommends, and implements appropriate action plans to attain profit plan, maximize employee talents and achieve exceptional customer and employee satisfaction for the service business team. Regularly communicates strategies, plans, performance, and conditions to management.

Reports to: Sales Manager

Direct reports: None

Direction:

• Minimal supervision.

MAJOR RESPONSIBILITIES:

30% Promotes sales of BCS related projects and contracts.

• Develops and implements sales strategic plans to take advantage of all sales opportunities within assigned area or market.
• Leads team sales efforts with key accounts as assigned and participates in sales teams to provide best total solutions to customers.
• Conducts customer needs assessments.
• Assists customers and potential customers with problems involving the use of company products and services and recommend suitable resolutions according to their needs.
• Provides quality system and service solutions designed to meet specific customer objectives.
• Communicates building system solutions to high level account customers.
• Develops sales proposals, specifications, estimates and presentations for systems and service jobs autonomously.
• Handles various calls and inquiries from existing and prospective customers.

20% Prepares proposals and bids for projects and contracts.

• Develops sales proposals, specifications, estimates, and presentations.
• Oversees preparation of formal submittals containing schematics, descriptions and technical information for use and approval by owner’s representative.
• Prepares quotes for new projects or services.
• Negotiates prices or terms of sales or service agreements.
• Follows up on bids.
• Price change orders as necessary.

30% Builds and maintains customer, prospect and other relationships.

• Develops and maintains strong business relationships with building owners with the objective of obtaining a sales advantage over competitors.
• Identifies and maintains prospect list.
• Participates in various civic and professional organizations to network and build relationships.
• Works with service operations team, finance, legal and other internal functions to follow through on all sold jobs to ensure adequate completion and high customer satisfaction.
• Audits existing customer relationships on a routine basis and provides solutions for their service needs
• Assists in the service portion of the “Value Delivery Cycle”.
• Responds to customer inquiries and resolves difficult and sensitive issues.
• Maintains customer records, using designated computer and electronic systems and media.

20% Works in conjunction with sales team to coordinate sales and business development activities.

• Participates in sales team meetings.
• Shares opportunities and information with relevant team members.
• Collaborates with sales team to understand and promote other company products and services.
• Recommends process improvements as identified.

QUALIFICATIONS:

Education

• Bachelor’s degree in Engineering, Engineering Technology, Business Administration or related field.

Skills and Experience

• Minimum five years of experience in engineering systems or related field.
• Minimum two years in technical product sales.
• Exemplifies company core values: Ambitiously Curious, Always Want the Best and Whatever it Takes
• Strong knowledge of engineering fundamentals and HVAC concepts and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and interpret graphs.
• Ability to build rapport and strengthen relationships with new and existing customers.
• Strong problem-solving ability.
• Ability to assess urgency of situation and prioritize tasks.
• Organized with an attention to detail.

Certificates, Licenses, Registrations

• Valid driver license

Other Requirements

• Requires occasional evening or weekend work
• Requires travel to and from job sites, some may be out of town
• Requires occasional overnight stays

Training and Development:

• Studies literature and attends seminars to keep current in products, processes, and materials. Must be familiar with competitors’ product lines and how our products meet or exceed specification